Credit Control

The Talisman Credit Control module provides you with the ability to manage all aspects of this vital function.  Credit Control requirements can be separated into a number of discrete functions including:

    * Cash Collection

    * Customer Invoice Queries

    * Management Review

Credit Control not only relates to chasing overdue amounts but also looking at how  collection rates can be increased thus lowering Days Sales Outstanding by being proactive rather than reactive.  Good credit control is not only about quick, effective resolution of queries but also the ability to maximize cash flow with the timely collection of accounts that run close to or beyond trading terms. Thus a good credit control system will let the business manage its trading terms rather than manage their customers.

To provide the best solution, the Talisman team has identified the functions performed by an expert Credit Controller and matched the software to those functions.

Cash Collection

Credit Controllers need to chase up on a variety of aspects of an Account:

    * Over Credit Limit

    * Overdue Invoice payment

    * Follow up on promised payments

    * Follow up on Disputed Invoices

    * Send out Chase Up Letters

Talisman provides a range of features to achieve these objectives:

* A full range of facilities to record calls, date & times of calls, notes on discussions,

* Future reminders and letters sent via system etc.

* Ability to email a confirmation of agreed payments to the customer direct from the system using preformatted or free format letters.

* Ability to email copies of invoices & timesheets from the client screen.

* Log/ history of previous calls made to customer/ contact both general calls and specific invoices.

* Ability to easily mark/ identify items promised for payment, under query etc, and record comments, excuses or reasons as required whilst on the phone to clients.

* Automatically record/ total amounts agreed for payment, again whilst on the phone. Schedule future task to check that the cash is received etc.

* Accounts (individually or a/c groups) can be assigned to a specific credit controller easily with ability to list these on their own.

* Generate call lists both globally and by credit controller. Lists can be filtered to show calls required for invoices coming due within a specified number of days, amounts overdue, follow up calls or a mixture of these as required by each credit controller.

* Ability to view/ work within client group accounts either individually or by group showing all the accounts within the single view.

* Flexible document creation using easily managed pre-formatted templates available with options to print/ email for a range of accounts, groups, individual account, assigned credit controller etc.

* Ability to produce free format letters (future)

* Ability to produce ‘confirmation’ type letters from within the customer account screens detailing agreed payment dates, queries and the like, Copies of these would be held against the customer account for future reference.

* Ability to email/fax copies of invoices/timesheets from the desktop and customer screens.

* Statements and letters have the option to include or exclude any transactions marked as ‘Disputed’.

* Electronic signatures for each Credit Controller (future)

* Download capability to spreadsheets, word documents etc.

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